JazzCash / EasyPaisa Fraud — How to File Complaint (2026)

Immediate Steps If You've Been Defrauded

1. 1Do NOT share OTPs with anyone, even if they claim to be from JazzCash or EasyPaisa
2. 2Contact the helpline IMMEDIATELY to freeze your account
3. 3Take screenshots of all suspicious messages and transactions
4. 4Note the sender's number if you received a fraud call

JazzCash Fraud Helpline

• Helpline: Dial 3737 from your Jazz number (free)
• Alternative: 042-111-007-111
• Email: support@jazzcash.com.pk
• In-app: Help > Report Fraud

EasyPaisa Fraud Helpline

• Helpline: Dial 3737 from your Telenor number (free)
• Alternative: 021-111-003-737
• Email: helpdesk@easypaisa.com.pk
• In-app: Settings > Help & Support > Report Issue

FIA Cybercrime Complaint

1. 1Visit: fia.gov.pk/cybercrime.html
2. 2Click 'File a Complaint'
3. 3Select 'Financial Fraud' or 'Mobile Money Fraud'
4. 4Upload screenshots, transaction IDs, and fraudster's number
5. 5FIA Cybercrime Helpline: 9911

State Bank of Pakistan (SBP) Complaint

If JazzCash or EasyPaisa don't resolve your complaint within 45 days, escalate to SBP:

• Visit: sbp.org.pk/cpd
• Or call: 021-111-727-273
• This usually accelerates resolution significantly

Evidence to Collect Before Filing

• Transaction ID/receipt of fraudulent transfer
• Screenshot of messages or calls from fraudster
• Your own account transaction history
• Fraudster's phone number
• Date and time of fraud