Courier Parcel Damaged or Lost — How to Claim in Pakistan

General Steps for All Couriers

1. 1Document the damage immediately — photos and video before opening fully
2. 2Do NOT sign the delivery receipt as 'OK' if parcel is clearly damaged
3. 3Note the tracking number, waybill number, and delivery person's name
4. 4Contact the sender — they usually need to initiate the formal claim
5. 5File complaint within 24-48 hours — most couriers have strict windows

TCS (Pakistan)

• Helpline: 111-123-456
• Email: customercare@tcs.com.pk
• Website: tcs.com.pk > Track & Trace > Complaint
• Claim window: 7 days from delivery date
• Compensation: up to declared value, maximum Rs. 5,000 without insurance

Leopards Courier

• Helpline: 0800-00786
• Email: complaints@leopardscourier.com
• Website: leopardscourier.com > Track > Complaint
• Claim window: 48 hours for damage, 7 days for missing

M&P (Mailman & Postal)

• Helpline: 051-111-001-001
• Email: info@manp.com.pk
• Website: manp.com.pk

Rider

• Helpline: 051-111-74337
• Email: support@rider.com.pk
• App-based complaint system — preferred method

Consumer Court Escalation

If any courier refuses to compensate within 30 days, escalate to Consumer Court. File at your district's Consumer Protection Council — provide all documentation including complaint reference numbers from the courier company. Pakistan's consumer protection laws require couriers to compensate for negligence.