Islamabad International Airport — Luggage Safety & QR Tags

New Islamabad International Airport (NIIA)

The New Islamabad International Airport (also known as NIIA or Islamabad International Airport) opened in 2018 and has rapidly become one of Pakistan's busiest airports, connecting Islamabad and Rawalpindi to international destinations across the Gulf, UK, Europe, and Asia.

Airport Layout — Key Areas

• Departures: Level 3 — check-in counters A (PIA) to L (international carriers)
• Arrivals: Level 1 — Baggage Claim Hall has 6 carousels
• Lost Baggage Office: End of arrivals hall, left of exit — open 24/7
• Taxi/Ride-hailing pickup: Outside arrivals, Gate 2 area
• Metro Bus: Direct link to Islamabad/Rawalpindi city — operates 6am–10pm

If Your Luggage Is Lost at NIIA

1. 1Do NOT leave baggage hall before filing PIR (Property Irregularity Report)
2. 2Go to the Lost Baggage Office at end of arrivals hall
3. 3NIIA Lost Baggage: 051-9281700
4. 4PIA Lost Baggage at NIIA: 111-786-786
5. 5Keep your boarding pass AND baggage tag — required for PIR

Why QR Tags Matter at NIIA

NIIA handles significant international traffic — thousands of bags daily. Bags without clear identification are slower to trace and return. A Nishaaan QR luggage tag means any NIIA staff member can scan your bag and contact you immediately — often before your bag even reaches the lost property office.

Pickup & Security Tips

• Pre-book your Careem/InDriver from inside arrivals — safer than unmetered taxis outside
• Legitimate taxi counters at the arrivals exit — get rate cards before agreeing
• Keep your phone visible for QR scanning if collecting someone
• Do not accept unsolicited help with luggage from non-uniformed individuals